Shipping policy
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Shipping Policy
Thank you for shopping with FansCollective. We are committed to delivering your order safely and efficiently to fans around the world.
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number, allowing you to monitor the delivery progress until it arrives.
Please note that during peak seasons or promotional periods, processing times may be slightly longer.
Shipping Options & Delivery Time
| Region | Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|---|
| United States, United Kingdom, Canada, Australia, and most EU countries | Standard Shipping | 6–15 business days | Free |
| United States, United Kingdom, Canada, Australia, and most EU countries | Express Shipping | 3–7 business days | $9.99 + $2 per additional item |
| Other International Destinations | Standard Shipping | 6–30 business days | Free |
Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking number and tracking link.
If you do not receive tracking information within 3 business days, please contact us at:
Email: support@fanscollective.com
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your country.
These charges are not included in the product price or shipping cost and are the responsibility of the recipient.
Customs policies vary by country, so please contact your local customs office for more information.
Incorrect Shipping Address
Please ensure that your shipping address is accurate and complete before placing your order.
FansCollective is not responsible for packages that are delayed, lost, or returned due to incorrect or incomplete addresses provided by customers.
If you need to update your shipping address, please contact us within 12 hours after placing the order.
Delivery Issues
If your package arrives damaged, missing items, or you experience delivery issues, please contact us within 7 days of receiving the package so we can investigate with the carrier.
Shipping Restrictions
Currently we do not ship to P.O. Boxes or APO/FPO addresses. Please provide a valid physical address for delivery.
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